3. Service requirements
As the Client you agree to:
3.1. Supply Standards International with all information and facilities and to afford Standards International such reasonable access and co-operation as, in each case, are necessary to enable it to provide the service(s).
3.2. Use reasonable endeavours to provide access for Standards International’s employees, sub-contractors, coaches, assessors, trainers and appointed third parties to relevant areas of your own premises, documents and systems to conduct assessments of your activities.
3.3. Comply with these Terms and Conditions, with the relevant standard(s) and or programmes.
3.4. Not use certification or your own status in such a manner as to bring Standards International into disrepute; and in order to maintain the integrity of Standards International’s service(s), not to make any misleading statement concerning the application or registration to any third party or in any advertising material (whether used for internal or external purposes) and to use all best endeavours to ensure that no one connected with you gives any such misleading impression.
3.5. Make it clear in all contracts with your own clients and in guidance documents that a certificate or report issued by yourself in no way implies that any product, service or management system certified is approved by Standards International.
3.6. Comply at all times with the requirements set out by Standards International in the ‘Conditions for the Use of the Standards International Ltd Certification Mark’ policy covering conditions for use of certification marks, and to take all reasonable steps to ensure that compliance with these conditions is enforced among your own clients, and to make reference to Standards International certification in the prescribed manner.
3.7. Inform Standards International of any planned changes which may bear upon your conformity with these Terms and Conditions and the relevant standard(s) and/or programmes that may otherwise affect, or potentially affect, your circumstances, capabilities and/or scope of certification, including, but not limited to, the following changes:
b) legal, commercial or organisational status;
c) complaints or changes which effect regulatory status;
d) organisational or management capabilities;
e) personnel, equipment, facilities, working environment or other resources, where significant;
3.8. Upon suspension of certification, however determined, to refrain from any further promotion of or reference to the certification until such time as the suspension is lifted.
3.9. Upon withdrawal of certification, however determined, to withdraw all material referring to its certification and to cease any further promotion of or reference to the certification.
3.10. Assist Standards International in the investigation and resolution of any properly authenticated complaints made by third parties about your certified activities.