Terms and Conditions

These Terms and Conditions relate to services delivered by Standards International Ltd (Standards International) whose registered office is Manor Farm, Church Lane, Graveley, Hitchin, SG4 7BN to you the Client (you or your authorised representative). Also including references to The Business and Operations Management Network™ (an initiative by Standards International)

Please Note: Should you, ‘the client’ be reviewing and subsequently agreeing to these Terms and Conditions on behalf of a company, please ensure that you have the full authority to act on the company’s behalf.

 

1. Introduction

1.1. ‘Standards International Ltd’ means Standards International. it’s employees, sub-contractors, coaches, assessors, trainers and appointed third parties (a full list can be provided upon request) in these Terms and Conditions.

1.2. These Terms and Conditions cover all services provided by Standards International Ltd. The core services provided by Standards International can be found in the company brochures – Your Guide to Excellence and  Your Guide to WOWW™!.

1.3. Where required these Terms and Conditions enable those eligible to comply with the requirements of certifiable standards to be registered by Standards International Ltd.

1.4. Standards International Ltd reserves the right to amend these Terms and Conditions from time to time provided that Standards International gives the Client at least 60 days’ written notice of such amendment.

 

2. Services

2.1. Standards International will provide all services as requested and agreed by you the client.

2.2. Standards International Ltd undertakes to apply its services (and the criteria for certification) consistently and to provide from its own staff or through sub-contractors suitably qualified personnel to perform all of its services. Standards International takes full responsibility for all of the services it provides including the certification process and decision. Where appropriate you will be notified of your certification status by the appointed personnel in advance of certification being awarded, and any objections to individual members of staff on reasonable grounds will, wherever possible, be accommodated.

2.3. All Standards International’s employees, sub-contractors, coaches, assessors, trainers and appointed third parties are required to sign confidentiality agreements and are required to agree to meet all the requirements as outlined in any current data protection legislation.

2.4. Certification Services

  • 2.4.1. Where certification has been selected by you, once Standards International is satisfied that you are competent and meet all the requirements of the relevant standard(s), Standards International will issue a certificate(s) to you. The scope of your certification will be set out in the schedule of the certificate.
  • 2.4.2. The certificate remains in force for a defined period subject to, and on condition that you comply with these Terms and Conditions.
  • 2.4.3. Once you have been certified, Standards International will indicate how continuing conformity with the relevant standard(s) will be monitored so that you may maintain certified status.
  • 2.4.4. The frequency of monitoring will be determined by Standards International and will depend on the scope and scale of your certified activity; however, the minimum requirement is usually annual monitoring (via quality review assessment). In addition to the planned quality review assessments, Standards International reserves the right to carry out additional or unscheduled assessments or visits, as it may reasonably require.
  • 2.4.5. Withdrawal of certification will not be imposed unless you fail to carry out the actions required to maintain certification in the requisite timescales as notified in writing by Standards International.
  • 2.4.6. Certification does not in any way change the contractual responsibilities between you and your own clients. While certification is an indication of your integrity and competence, it cannot be taken to constitute an undertaking by Standards International that you will maintain a particular level of performance.
  • 2.4.7. Standards International shall verify and provide information, upon request, as to whether an individual holds a current, valid certification, and the scope of that certification, except where the law requires such information not to be disclosed.

2.5. If, in Standards International’s view, you fail to comply with these Terms and Conditions (including any undertakings given to Standards International), Standards International may, where appropriate, suspend or withdraw certification or reduce the scope of certification, impose a moratorium on the issue of certificates or extensions to scope, require re-assessment, immediately cease the delivery of all requested and agreed services, or impose such other sanctions as are appropriate and legal.

 

3. Service requirements

As the Client you agree to:

3.1. Supply Standards International with all information and facilities and to afford Standards International such reasonable access and co-operation as, in each case, are necessary to enable it to provide the service(s).

3.2. Use reasonable endeavours to provide access for Standards International’s employees, sub-contractors, coaches, assessors, trainers and appointed third parties to relevant areas of your own premises, documents and systems to conduct assessments of your activities.

3.3. Comply with these Terms and Conditions, with the relevant standard(s) and or programmes.

3.4. Not use certification or your own status in such a manner as to bring Standards International into disrepute; and in order to maintain the integrity of Standards International’s service(s), not to make any misleading statement concerning the application or registration to any third party or in any advertising material (whether used for internal or external purposes) and to use all best endeavours to ensure that no one connected with you gives any such misleading impression.

3.5. Make it clear in all contracts with your own clients and in guidance documents that a certificate or report issued by yourself in no way implies that any product, service or management system certified is approved by Standards International.

3.6. Comply at all times with the requirements set out by Standards International in the ‘Conditions for the Use of the Standards International Ltd Certification Mark’ policy covering conditions for use of certification marks, and to take all reasonable steps to ensure that compliance with these conditions is enforced among your own clients, and to make reference to Standards International certification in the prescribed manner.

3.7. Inform Standards International of any planned changes which may bear upon your conformity with these Terms and Conditions and the relevant standard(s) and/or programmes that may otherwise affect, or potentially affect, your circumstances, capabilities and/or scope of certification, including, but not limited to, the following changes:
a) ownership;
b) legal, commercial or organisational status;
c) complaints or changes which effect regulatory status;
d)   organisational or management capabilities;
e)    personnel, equipment, facilities, working environment or other resources, where significant;
f)     premises/location.

3.8. Upon suspension of certification, however determined, to refrain from any further promotion of or reference to the certification until such time as the suspension is lifted.

3.9. Upon withdrawal of certification, however determined, to withdraw all material referring to its certification and to cease any further promotion of or reference to the certification.

3.10. Assist Standards International in the investigation and resolution of any properly authenticated complaints made by third parties about your certified activities.

 

4. Fees and charges

4.1. By accepting these Terms and Conditions you agree to pay such fees and charges as are due to Standards International in accordance with the Standards International company brochures, literature, website and/or the accepted fee schedule and/or application form, at the rates in effect when you applied.

4.2. Payments due from you under these Terms and Conditions must be paid in full in the currency specified within seven days of the date of invoice unless otherwise agreed.  Value Added Tax (VAT) will be applied (where applicable). Non-UK clients may be asked for payment of estimated fees before any work is undertaken.

4.3. Membership to The Excellence Hub™ or The Vault™ (The Business and Operations Management Network™ – an initiative from Standards International) is structured as a 12-month journey to support meaningful development and deliver real results. Whilst there is no fixed contractual lock-in, members are expected to commit to the full 12 months, as this is where the true value of the network is realised.

In certain circumstances – depending on the level of membership, the nature of the work being undertaken, or other commercial considerations – we reserve the right to require the full annual fee to be paid upfront.

4.4. Unless specified elsewhere, travel and expenses incurred by Standards International in performing the service(s) will be charged at cost. All fees and expenses will be subject to VAT (where applicable). Fee rates will be subject to annual review.

4.5. If your certification is suspended for financial reasons (for example late payment of invoices), a fee will be charged for reinstating the certification and or services when the debt has been settled.

4.6. Should either party terminate any agreements and request that the agreed services are no longer required (from ‘the Client’) or available (from Standards International) then all fees due for services delivered shall be due in accordance with the payment provisions as outlined in this clause or all services yet to be delivered shall be done so as outlined in clause 2 and 3 of this Terms and Conditions.

4.7. For certification services, all fees up to and including assessment and any associated supplementary or close-out work must be paid before certification is awarded. The amount of this shall be at the sole discretion of Standards International.

4.8. Any refunds offered by Standards International are at our sole discretion, may be subject to an administration charge and inclusive of any third-party costs and/or payment charges we have incurred.

Cancellations of Career Pathway Development Programmes. 

If you choose to cancel your place on a career pathway programme, a £150 administration fee will be deducted from any refund issued. This fee covers administrative and booking costs already incurred.

Cancellations must be submitted in writing. Any remaining balance, after the £150 administration fee has been deducted, will be refunded in line with our cancellation policy.

5. Rescheduling and cancellation policy

5.1. In the event that any agreed or booked services are rescheduled and/or cancelled by you, Standards International reserve the right to charge a minimum £150 cancellation/rescheduling fee. Any request made by you to reschedule or cancel any agreed or booked services within 30 days of the agreed and confirmed commencement date(s) must be notified in writing and received by Standards International. If you fail to notify Standards International appropriately within the required 30 days’ notice period, a minimum charge of £175.00 up to the full amount of the fee plus any third-party costs or charges incurred by Standards International will be invoiced and payable by you in accordance with the payment provisions of Clause 4.

 

6. Confidentiality

6.1. Standards International, it’s employees, sub-contractors, coaches, assessors and trainers and appointed third parties are committed to keeping any information that they collect, review and/or retain is kept safe and secure at all times.  Standards International, it’s employees, sub-contractors, coaches, assessors and trainers and appointed third parties are governed by a set of strict policies and procedures. The Standards International Privacy Statement is available on www.standardsinternational.co.uk

6.2. Standards International Ltd, it’s employees, sub-contractors, coaches, assessors and trainers and appointed third parties (a full list can be provided upon request) agree to maintain as confidential, and not to use or disclose to any third party, any information derived from you in connection with the service(s) provided without your consent, except:
a) any information which was in the possession of Standards International prior to its disclosure by you;
b) any information which is or shall lawfully become part of the public domain, or was obtained by Standards International from a source independent of you;
c) any information which otherwise may be required to be made available to any court, fiscal or regulatory authority.

 

7. Health and safety

7.1. You shall ensure that Standards International’s employees, sub-contractors, coaches, assessors and trainers, when attending your elected sites, are provided with such personal protective equipment (PPE) as may be necessary to reduce risks to an acceptable level and meet any applicable legal requirements.

 

8. Liability

8.1. In providing the service(s), neither Standards International nor any of its employees, sub-contractors, coaches, assessors and trainers and appointed third parties warrant the accuracy or completeness of any information or advice that you supply.  Except in respect of death or personal injury caused by Standards International negligence or as set out herein, neither Standards International nor any of its officers, employees or agents (on behalf of each of whom Standards International has agreed this clause) shall be liable to you for any loss of profit or any indirect, special or consequential loss, damage, costs or expenses or other claims (whether caused by the negligence of Standards International, its officers, employees or agents or otherwise) which arise out of or in connection with the provision of the service(s) or their use by you by reason of any representation (unless fraudulent) or any implied warranty, condition or other term, or any duty at common law or under the express terms of these Terms and Conditions, and the entire liability of Standards International under or in connection with these Terms and Conditions shall not exceed the fee charged by Standards International for that part of the service(s) even if found to be a breach of warranty.

 

9. Indemnity

9.1. You undertake to indemnify Standards International against any losses suffered by or claims made against Standards International as a result of your misuse of any certification or licence to use any certification mark granted by Standards International or as a result of any breach you have made of these Terms and Conditions.

 

10. Complaints made against Standards International

10.1. In the event of a complaint against Standards International, made by you within the scope of these Terms and Conditions and which upon initial investigation is well founded, Standards International will further investigate the complaint in a timely and responsible manner and will carry out one (or more) of the following actions:
a) instruct an independent third party to review the complaint;
b) escalate the complaint and the full details to the impartiality committee;
c) if identified; request corrective action to be implemented within a specified time;
d) feedback to the complainant any corrective actions or next step agreed.
For further details please refer to the Standards International Client Complaints Process. The Client Complaints Process is available on www.standardsinternational.co.uk

 

11. Complaints made against you

11.1. In the event of a complaint against you, made by any persons or organisation within the scope of these Terms and Conditions and which upon initial investigation is well founded, Standards International Ltd will further investigate the complaint in a timely and responsible manner and will carry out one (or more) of the following actions:
e) request corrective action to be implemented within a specified time;
f) suspend its approval and require corrective action to be implemented within a specified time;
g) withdraw its approval if the requested corrective action has not been completed within the specified time;
h) withdraw the approval as a result of the complaints being of a highly serious nature so that corrective action is deemed unsuitable and is not specified.

 

12. Appeals

12.1. Appeals will be considered only against a certification decision made by Standards International.  A certification decision is a decision by Standards International to grant, curtail or withdraw certification or when Standards International grants or denies an extension to scope. Such a decision by Standards International shall stand pending the hearing of any appeal.

12.2. Appeals will be processed in accordance with the Standards International Certification Appeals Process. The Appeals Process is available on www.standardsinternational.co.uk

 

13. Termination

13.1. These Terms and Conditions shall continue in force unless and until terminated by either party by giving 90 days’ written notice to the other.

13.2. At the date of termination, Standards International shall conduct a review of the requested and agreed services in order to establish if there is any further work or agreements are to be completed prior to the end of the agreed services.

13.3. At the date of termination, any certification awarded hereunder shall cease to be valid on the certification expiry date.

13.4. Any termination of the agreed services, however caused, shall be without prejudice to any rights or liabilities of the parties which have been accrued on or before the date of termination, but neither party shall have any rights to require performance of or liabilities to perform the agreed services after such date. Upon termination for any reason:
a) notwithstanding any other provisions of these Terms and Conditions, the terms of this Clause 13 and Clauses 6 (confidentiality), 8 (liability) and 9 (indemnity) shall continue to be in force in accordance with their terms; and
b) all fees and charges accrued (but unpaid) pursuant to the agreed services shall forthwith become due and payable.

 

14. Additional information

14.1. Standards International may form professional partnerships with third parties which will result in remuneration being provided to us. Where this could affect you this will be disclosed to you.

 

15. Force majeure

15.1. No failure or omission by either party to carry out or observe any of the stipulations, conditions or warranties to be performed as set out in these Terms and Conditions shall give rise to any claim against such party or be deemed to be a breach of contract to the extent that such failure or omission arises from causes reasonably beyond the control of such party.

 

16. Assignment

16.1. Except as otherwise agreed by the parties in writing, these Terms and Conditions shall not be assigned in whole or in part.

 

17. Third parties

17.1. No person (other than Standards International employees, sub-contractors, coaches, assessors and trainers) who is not a party to these Terms and Conditions has or should have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any clause of these Terms and Conditions and no consent of any person who is not a party is required under that Act to any cancellation or variation of these Terms and Conditions.

 

Resources & Further Information

Privacy Policy

About Sophie

Where they live: Long Crendon, a lovely little village in Buckinghamshire surrounded by thatched cottages, rolling fields and lots of sheep!

Their family and interests: I live with my fiance Dean and cat Alley. Dean and I love exercising (Alley not so much, she prefers to nap!) and like to push myself out of my comfort zone by signing up to challenges such as such as 3 peaks, hikes, hyrox, marathons, spin marathons and will be completing my first ever triathlon later this year. Recovery is just as important as exercising of which you’ll find me somewhere overseas where it is hot and luxurious! I absolutely love mini eggs!

Their role in the company: Service Delivery & Design Project Co-ordinator

What they love most about their role: The infectious energy and passion from the team and that we all strive to do one thing which is help people recognise their true potential and achieve success.

About Ahmed

Where they live: North London, but you’ll find me in Camden over the weekend.

Their family and interests: I enjoy keeping active in the gym, keeping myself physically and mentally fit. When I’m not hitting the weights, you’ll find me researching stocks, playing a good game of chess, or learning how to automate with Python.

Their role in the company: As the Marketing and Communications Assistant, I have the privilege of engaging with our clients, as well as reaching out to those who are looking to take the next step in achieving excellence within financial services.

What they love most about their role: The incredible energy found within the Standards International team is refreshing. My passion in the role stems from being able to identify new growth opportunities and fine-tuning the ways in which we communicate our message and engage with others.

About Richard

Where they live: A small village five miles north of the beautiful medieval city of Lichfield in South Staffordshire. I am very fortunate to live a stone’s throw from the Area of Outstanding Natural Beauty that is Cannock Chase, and just down the road from the Derbyshire Dales and Staffordshire moorlands.

Their family and interests: I’m married to Catherine, and we have a son called Matthew and a daughter called Rebecca. Also a very intelligent, slightly crazy border collie called Bella. In my spare time I enjoy music, film, theatre and a good book. I also enjoy travel and history, and have over the years spent time exploring my family tree. No unclaimed inheritances or rich and famous relatives so far – but I will keep looking!

Their role in the company: I am the Head of Operations and Business Development and I keep our internal operations running smoothly.

What they love most about their role: I am passionate about the development of people. I feel privileged to be working in an organisation that believes in raising the understanding of individuals so they are able to be the best versions of themselves, for the benefit of their businesses and their clients.

About Martin

Where they live: Hitchin, in the heart of beautiful Hertfordshire.

Their family and interests: I am a very proud father to my daughter Ruby  and spend every minute I can with her. When I’m not with her, you’ll find me either fine tuning my handicap on the golf course or cheering on the mighty Spurs.

Their role in the company: I am the Finance Manager for the business, managing everything to do with the day-to-day finances of Standards International.

What they love most about their role: I’ve worked closely with Michelle since  Standards  International  was founded and I love to see great ideas return great value for both the business and our clients. From hard times to good, so many of our clients have been with us the whole way!

About Michelle

Where they live: Hitchin, in the heart of beautiful Hertfordshire.

Their family and interests: My quality free time is super-special to me. Being a mummy to my little Ruby Mae  takes up most of my free time, so when we are together we make sure that we do lots of fun stuff. When I do get a chance to focus on myself, I enjoy hanging out with my yummy mummy girlfriends, doing things that give me goosebumps, making green smoothies (don’t ask) and keeping myself in tip-top shape!

Their role in the company: I am the founder of Standards International and the Director of WOWW!

What they love most about their role: I think I have the best job in the world! I get to create magic and share my passion with my team and our clients every day. I love spending time with clients and learning about their biggest challenges so that I can design the best solutions to support them to create a truly WOWW! life and business. I am so lucky to be supported by an amazing team who are committed to delivering their best in everything they do, all the time.

About Kelsey

Where they live:  The historic market town of Hertford in Hertfordshire.

Their family and interests: I live with my husband Paul and when I’m not spending time with family and friends,  you’ll find me travelling. I’ve been lucky to visit many countries over the years, from Indonesia to South Africa to New Zealand, and plan on exploring many more!

My evenings consist of gym classes and long walks in the countryside with our family pups. I also have a slight obsession with Nando’s – my friends think I’m addicted to chicken!

Their role in the company:  As Client Services Manager  I oversee the delivery of our client journeys and ensure that our processes are in tip-top shape. It’s plenty to keep me on my toes!

What they love most about their role:  There’s never a dull moment in the world of WOWW! And I love our ethos, our clients and the fab team we are building.

About Bronte

Where they live: In Saffron Walden, a beautiful market town just outside of Cambridge.

Their family and interests: Being a bit of a petrolhead, I love classic cars. My  husband and I currently own a 1967 VW Beetle and a 1989 VW campervan between us.

In our spare time we love visiting the Norfolk coast with our dog Honey. We order a portion of chips and eat them on the beach whilst taking in the beautiful scenery.

Their role in the company: As the  Client Services  Assistant I take care of our amazing clients.

What they love most about their role: The team are all extremely creative, they encourage individuality and empower you to be the best you can be.

About Helen

Where they live: Whitwick, in northwest Leicestershire, part of the National Forest.

Their family and interests: I’m married to Phil, and we are cat-parents to Annie and Ella – two rescue kittens who we spend our time spoiling! We live in a 1930s Art Deco house, which is currently undergoing a much-needed renovation. In my spare time, I like to exercise and I practise Pilates. I enjoy going to the theatre and art galleries, and I love the treat of a spa weekend. I’m a fan of world cinema, and I’m never happier than when I’m watching a black & white, subtitled film (which would be the stuff of nightmares for some people!). Phil and I have a 1986 Porsche 944, which is an ongoing restoration project. We enjoy taking it to car shows and on trips around the UK.

Their role in the company: Service Delivery and Client Engagement Manager.

What they love most about their role: The opportunity to bring my industry knowledge and experience to a role helping firms to achieve their very best!

About Arah

Where they live:  Painswick, a beautiful Cotswold town in Gloucestershire.

Their family and interests: I spend much of my free time enjoying town and country life with my partner and our two cats. We walk, cook, read and spend an enormous amount of time talking about how we can be fitter. ‘Talk’ being the operative word!

When I’m not with my partner, a perfect day might be a visit with my now-adult children, or lunch and a spa with friends.

Their role in the company:  I am a Certification Scheme Assessor and WOWW! Coach.

What they love most about their role:  Working with a team who really love what they do!

Asessment Findings

During the assessment process, your assessor will be reviewing your conformity to the standard(s) and provide feedback based upon the conclusions detailed below.

Compliant (C): Evidence of conformity to the requirements of the standard(s) has been shown.

Opportunity for Improvement (OFI): A best practice suggestion or finding that requires improvement or correction, but is not indicative of a framework weakness, or is of insufficient concern or potential impact to merit corrective action.

Minor Nonconformity (MINC): A weakness in an internal-facing process or procedure; or a finding where any further deterioration of control could reasonably be considered likely to result in the framework, system(s) and processes becoming ineffective. This finding requires root cause analysis and corrective action. Evidence confirming root cause analysis and corrective action must be submitted for reassessment within three months of the assessment date.

Major Nonconformity (MANC): A failure impacting on the effectiveness of the framework, system(s), processes and deliverables which puts at risk the capability of the management system. This finding requires immediate containment, root cause analysis and corrective action. Should this occur, your assessor and dedicated scheme administrator will make the necessary arrangements with you for follow-up.

About Colin

Where they live:  In Hayes, Middlesex, not Greater London! Just close enough to Heathrow Airport to dream of being on any one of those outbound flights to destinations unknown.

Their family and interests: I met my wife, Jan, at school, and more than 45 years later we are still going strong. We have two grown-up children, Glenn and Kiera, who are now both in full-time work, having previously enjoyed the ‘student life’ to the full. Travel has long been and remains an important part of our family life, and Florida is by far our favourite destination. Classic Rock and Blues are also a big part of my life, and it doesn’t get any better than seeing bands playing live. Like Martin, I am also a keen golfer and avid Spurs fan.

Their role in the company:  I am a Certification Scheme Assessor and Best Practice Trainer.

What they love most about their role:  In addition to more than 40 years’ experience within the financial sector, I have gained a tremendous amount of knowledge on my travels. It is important to me that clients receive fully rounded, quality service, and my role at Standards International allows me to spend time with our clients, helping them to strive for, embrace and demonstrate the highest standards when it comes to their business, processes and customer service.

About Sam

Where they live:  Another one from Hitchin!

Their family and interests:   I live with my husband, our two daughters and our newest addition, a Border collie. Whilst I originally hail from Hitchin, my husband and daughters are all Aussies as, prior to 2018, I spent 15 years living in Sydney. We’re loving our local community, and for me it’s very special being back close to friends and family. We do miss those lovely warm sunny Sydney days though!

At the weekend, you can find us enjoying walks in the country, bike rides, and yummy food (usually our home-made pizzas!).

Their role in the company:  I am a Financial Abuse Specialist™ Certification Assessor.

What they love most about their role:  Being involved with work that really matters. To have the opportunity to help shine a light on important topics is wonderful; we spend so much of our time at work, so it’s important to really value what you do!

About Joanne

Where they live:  I  live in a Grade II listed property in a quintessentially English village at the foot of the beautiful Yorkshire Wolds.

Their family and interests:  With a  passion for travel,  I believe in making the most of every day. I love experiencing the great outdoors, whether that be the coast, in the countryside or the garden (usually in the vegetable plot!).

After losing my Mum too early,  I really value my health and enjoy spending time in the weights room with the big boys, spinning or Pilates and even the odd game of tennis!

Their role in the company:  I am a WOWW! Coach.

What they love most about their role:  Being able to have the opportunity to work alongside, and to share my experience and best practice ideas with like-minded, energetic, awesome individuals, who all have the same values, vision and passion for  financial services!

About Alina

Where they live: The (sometimes) sunny and most definitely leafy Reigate, surrounded by the outstandingly beautiful Surrey Hills.

Their family and interests: Like most full-time working mums out there, life is relentless while we keep multiple plates spinning! But I am most grateful to be the proud mum of two witty and inspiring boys. They teach me new things every day, especially how you can find joy in little things such as picking up funny-looking conkers.
Free time is scarce; however, I carve out time for my indoor cycling class in the early hours and love to feed my mind with the latest thinking of the great and the good.

Their role in the company: I am a WOWW! Coach.

What they love most about their role:  I have a part to play in the very best profession. The challenges of our unknown future are so much more exciting than the stories of our past accomplishments. So, my mission is to help clients, as individuals and businesses, to shape a vivid vision of their best selves, unleash their superpowers, and feel empowered to go after their dreams with a sound plan, boundless energy and clear purpose.

About Deborah

Where they live: I live with my husband and cat in a lovely village near to Stamford, Lincolnshire, but in fact within Northamptonshire.

Their family and interests: My hobbies and interests include walking (there’s some great countryside around us), cooking and entertaining, reading, and generally being involved in village life. It’s a very sociable place and I am involved in a number of groups and societies which help to maintain it as a great place to live.

Their role in the company: I am a Certification Scheme Assessor.

What they love most about their role:  I am really keen to ‘get stuck in’ and everyone within Standards International is so positive and passionate – it’s infectious!

and making awesome things happen.

About Jo

Where they live:  Originally from Manchester, I left to go to uni in Cardiff and never went home! I live in Usk, Monmouthshire, in an old farmhouse that we fondly call “our money pit”! We have been gradually renovating the inside of the property – and now the outside projects have begun!

Their family and interests:  I live with my partner, Pete, and have two children, Daniel and Catrin. Dan is a computer programmer and lives and works in Manchester. Cat is finishing her master’s degree in Fine Art Photography. She achieved a first in Marketing and Business from University of Sussex in 2021 (proud mum moment, particularly after lockdown). She lives in Brighton and hopes to move to Manchester in October to begin a career in marketing and photography. I absolutely love my garden, where I spend every spare moment. I also love seeing my family and friends, and cooking and entertaining when they stay with us. I have one sister who moved to Crete, so I disappear periodically to stay with her.

Their role in the company:  I am a Best Practice Certification Scheme Assessor.

What they love most about their role: People and diversity – helping our amazing clients to develop their businesses, and giving back where I can.

About Sarah

Where they live: Edinburgh, Scotland.

Their family and interests: I am first and foremost a mum to my Aussie-born son after living there for five years with my husband before returning to Scotland to be closer to family. We love jumping in the car at the weekends and just seeing where it takes us, exploring places we’ve not been before, and making memories along the way.

Their role in the company: As Head of Business Development and Marketing, I oversee our brand and positioning, ensuring we live true to our values and work with the best of the best!

What they love most about their role: Being able to work with great people all over the world really, sharing ideas, and making awesome things happen.